Frequently Asked Questions

Frequently asked questions

Are there any additional taxes or payments?

There are no additional taxes or payments due as all the stock comes from Drammen, Norway.

What is the difference between Bio and OptiBio

The difference between OptiBio and Bio is a difference in wavelengths. The Bio model lamps come in 850nm and 660nm only. These are the most common wavelengths on the market and a very well researched.

The OptiBio models are available in other wavelengths. Often this is 630nm, 810nm, 830nm and 940nm because research has shown particular benefits with these wavelengths. Adding these wavelengths can be beneficial for some issues. If you are unsure, reach out and ask. Some of the these wavelengths are in stock and others need to be ordered in and can take a little while longer to come in.

What is the difference between red and infrared

Red and near infrared (NIR) light are both natural types of light. When you step outside into sunlight, you will be illuminated with red and infrared from the sun. These rays of light have been shown in clinical research to improve cellular and mitochodrial function.

The main differences are that red light (630-660nm) usually only penetrates the body up to a depth of about 5-10mm and may contribute to improved skin health and collagen production.

Near infrared (light from around 800nm) is invisible to the human eye and penetrates deeper into the body. Different studies have shown different measurements between 20mm and 70mm penetration. This depth of penetration has the ability to provide energetic and anti-inflammatory benefits. These benefits have been shown to increase muscle recovery and performance, improve blood flow and reduce joint pain, amongst many other things.

Where are the devices shipped from

All devices are shipped from Drammen, Norway with PostNord. Postage usually takes 1-3 days and all items are sent out with 24 hours.

Why does it appear that the infrared lights are working?

The infrared spectrum of light is not visible to the naked eye. All larger panels and units come with ability to switch between red and infrared lights only, or a combined illumination.

If you switch on the infrared only, you might well be able to see a small glow on the chip, but rest assured, they are on.

What help can I get with using the device?

The best customer services comes with each purchase. After purchasing a device, I get in touch with you and make sure you have purchased the right device. I then ask you if you want a personalised guide specific to your uses. It is completely acceptable for you not to want to tell me, in which case I will send you a booklet with your device for general lamp usage. If you wish to tell me, I will put together a complete guide, telling you what the research says for : How long, how far away and how often!

Any further questions can be emailed/messaged to me and I will answer that same day.

When will my order be sent?

All orders are aimed to be shipped within 24 hours via PostNord. These orders usually take 1-4 days to arrive at your nearest pick up point.

Do LEDs work?

Yes! LED's have been shown to have very good effectiveness and penetration to produce very positive effects.

LEDs have been as a cost effective and less dangerous mode to get the benefits of photobiomodulation.

Can light therapy be used whilst pregnant?

As of now, there is no clinical evidence that light therapy/photobiomodulation is either beneficial or harmful to mother or baby.

Many experts beleive that the accompanying energy helped by light therapy could be beneficial to mother or child. However as there is no clinical studies on the issue, always seek professional medical advice before undertaking light therapy whilst pregnant.

What power cable does the unit come with

All units come with the appropriate power cables. If you plan to use the units outside of Norway, please let me know so that I can arrange the appropriate power cable for your order

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